Keycafe experienced a minor incident on August 31, 2019 affecting API and Website, lasting 12h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2019, 06:24 PM UTC
Keycafe is experiencing a major platform outage due to the Amazon Web services outage. Amazon Web Services (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms to individuals, companies, and governments. This outage has affected our Smart Boxes as well as the performance of our website and app. We are monitoring the situation.
- identified Aug 31, 2019, 07:08 PM UTC
Our platforms have regained functionalities and users are now able to do key exchanges tentatively. Degraded performance is still seen in our mobile application.
- identified Sep 01, 2019, 03:28 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 01, 2019, 03:28 AM UTC
This incident has been resolved.