Keycafe incident
Connection timeouts with tentative email and third party integration failure
Keycafe experienced a minor incident on September 5, 2019 affecting API and Website, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2019, 04:37 PM UTC
Heroku's Engineers are investigating potential platform Issues. The link to their status page update posted below. We are seeing connection timeouts to both our IP address geolocation service. https://status.heroku.com/incidents/1896
- identified Sep 05, 2019, 05:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 05, 2019, 05:23 PM UTC
Latest update: Our service provider Heroku is reporting that dynos in the Cedar US region may be experiencing issues with outbound networking calls. This is causing degraded service to some Keycafe platforms. Status update: https://status.heroku.com/incidents/1896
- identified Sep 05, 2019, 06:42 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 05, 2019, 06:43 PM UTC
Heroku has resolved the issue.