Keycafe incident

Partial Outage

Major Resolved View vendor source →

Keycafe experienced a major incident on July 30, 2024 affecting API and Website and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 04:21 PM UTC
Resolved
Jul 30, 2024, 05:29 PM UTC
Duration
1h 7m
Detected by Pingoru
Jul 30, 2024, 04:21 PM UTC

Affected components

APIWebsiteSmartBox

Update timeline

  1. investigating Jul 30, 2024, 04:21 PM UTC

    We are currently investigating a partial outage that is impacting our website and Smartboxes. Our Engineers are investigating.

  2. investigating Jul 30, 2024, 04:37 PM UTC

    We are beginning to observe some devices and website functionality, and our team is currently investigating.

  3. investigating Jul 30, 2024, 05:28 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 30, 2024, 05:29 PM UTC

    Services have been restored and are now operating normally. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding.