Keycafe experienced a minor incident on September 17, 2024 affecting SmartBox, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2024, 06:40 PM UTC
We are experiencing a partial service disruption, causing transaction timeouts during key exchanges. Our team is actively investigating and working to resolve the underlying issue. We appreciate your patience as we work toward a solution.
- monitoring Sep 17, 2024, 07:08 PM UTC
The cause of the transaction timeouts affecting key exchanges has been identified by our service provider, and a fix has been implemented. We are currently monitoring the results to ensure the issue is fully resolved. Thank you for your patience.
- resolved Sep 17, 2024, 07:17 PM UTC
The issue causing transaction timeouts has been fully resolved. All systems are now functioning normally. We appreciate your understanding and patience throughout this incident.