Keycafe incident

Service interruption across Smartboxes and Applications.

Critical Resolved View vendor source →

Keycafe experienced a critical incident on October 8, 2024 affecting API and Website and 1 more component, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 05:23 PM UTC
Resolved
Oct 08, 2024, 11:07 PM UTC
Duration
5h 44m
Detected by Pingoru
Oct 08, 2024, 05:23 PM UTC

Affected components

APIWebsiteSmartBox

Update timeline

  1. investigating Oct 08, 2024, 05:23 PM UTC

    We are experiencing an outage that is affecting Smartboxes and our website. Our providers have acknowledged the issue and are working to identify the cause.

  2. investigating Oct 08, 2024, 08:39 PM UTC

    We are still experiencing interruptions in the service, although some requests are coming through. We are continuing to monitor.

  3. monitoring Oct 08, 2024, 10:56 PM UTC

    Our providers have reported that they implemented a fix. We will continue to monitor the results.

  4. resolved Oct 08, 2024, 11:07 PM UTC

    This incident has been resolved.