Keycafe incident
Service Interruption across Smartboxes and Applications.
Keycafe experienced a major incident on October 9, 2024 affecting API and Website and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2024, 01:20 PM UTC
We are experiencing an outage that is affecting Smartboxes and our website. We will share an update as we have more information.
- investigating Oct 09, 2024, 01:49 PM UTC
We are still experiencing a partial outage impacting Smartboxes and our website. Our service provider has acknowledged the issue and is investigating.
- investigating Oct 09, 2024, 03:12 PM UTC
We are still experiencing interruptions in service. Some customers may experience elevated latencies or intermittent timeouts. Our service provider is working to resolve the issue.
- monitoring Oct 09, 2024, 04:50 PM UTC
Our service provider has reported that they implemented a fix. We will continue to monitor the results.
- resolved Oct 09, 2024, 05:04 PM UTC
This incident has been resolved.