Keycafe experienced a major incident on April 28, 2025 affecting SmartBox, lasting 17h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2025, 07:14 PM UTC
Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.
- identified Apr 28, 2025, 07:17 PM UTC
Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.
- monitoring Apr 28, 2025, 11:02 PM UTC
Most of the region's power has been restored, and Smartboxes are coming back online. We will continue to monitor the situation until everything is fully restored.
- resolved Apr 29, 2025, 01:11 PM UTC
This incident has been resolved.