Kevel incident

Delivery outage for some customers with custom certificates

Major Resolved View vendor source →

Kevel experienced a major incident on April 28, 2023 affecting Ad Serving, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 08:20 PM UTC
Resolved
Apr 28, 2023, 08:34 PM UTC
Duration
13m
Detected by Pingoru
Apr 28, 2023, 08:20 PM UTC

Affected components

Ad Serving

Update timeline

  1. identified Apr 28, 2023, 08:20 PM UTC

    We have identified that certain customers that have custom certificates may still be experiencing delivery issues related to the previous incident. We are working on a fix now and will update when this has been implemented.

  2. resolved Apr 28, 2023, 08:34 PM UTC

    We have implemented the fix and now all customers, including those with custom certs, are back to fully operational ad serving.