Kevel incident

Partial delivery outage (related to earlier outage)

Major Resolved View vendor source →

Kevel experienced a major incident on April 28, 2023 affecting Ad Serving, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 08:44 PM UTC
Resolved
Apr 29, 2023, 12:21 AM UTC
Duration
3h 36m
Detected by Pingoru
Apr 28, 2023, 08:44 PM UTC

Affected components

Ad Serving

Update timeline

  1. identified Apr 28, 2023, 08:44 PM UTC

    We have identified delivery issues for a small portion of our customers related to our earlier incident. We are moving forward with a fix and will update when it has been fully implemented.

  2. identified Apr 28, 2023, 09:29 PM UTC

    The fix is in the process of being implemented. We will provide further updates shortly.

  3. monitoring Apr 28, 2023, 09:51 PM UTC

    We have finished implementing a fix for the subset of customers who were experiencing ad serving issues. We are monitoring those changes now.

  4. identified Apr 28, 2023, 10:14 PM UTC

    While outages have been resolved, we are seeing some increased delivery times for a small portion of our customers. We are continuing to investigate this.

  5. identified Apr 28, 2023, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  6. investigating Apr 28, 2023, 11:20 PM UTC

    We are continuing to actively investigate these issues. A small percentage of customers may be seeing delayed ad serving

  7. monitoring Apr 29, 2023, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Apr 29, 2023, 12:21 AM UTC

    This incident has been resolved.