Kevel experienced a minor incident on December 3, 2024 affecting Ad Serving, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Ad Serving
Update timeline
- investigating Dec 03, 2024, 01:38 PM UTC
We are currently investigating an issue that is causing degraded performance for UserDB endpoints in our US East Region. If a customer receives a 500 type error, it means that the attempted update to UserDB failed and will need to be retried.
- investigating Dec 03, 2024, 02:12 PM UTC
We are continuing to investigate this issue.
- investigating Dec 03, 2024, 03:55 PM UTC
We are continuing to investigate this issue.
- identified Dec 03, 2024, 04:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 03, 2024, 05:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 03, 2024, 07:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 04, 2024, 02:10 PM UTC
This incident has been resolved.