Kevel experienced a minor incident on August 12, 2024 affecting Reporting, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 08:10 AM UTC
We're currently investigating a delay in reporting data ingestion that started at 8pm UTC, Saturday the 10th August.
- identified Aug 12, 2024, 08:43 AM UTC
We've identified what is causing the reporting data to not ingest correctly, and we're currently working on re-processing the historic data. No data loss has occurred.
- identified Aug 12, 2024, 09:22 AM UTC
Our team is continuing to work on reprocessing the historic data
- monitoring Aug 12, 2024, 09:57 AM UTC
Our team is continuing to work on reprocessing the historic data
- monitoring Aug 12, 2024, 11:18 AM UTC
Our systems are working on reprocessing the historic data
- monitoring Aug 12, 2024, 01:27 PM UTC
The ingest of the historic data is progressing, and a final update will be provided once we have confirmed that all historic data has been ingested correctly.
- resolved Aug 12, 2024, 02:25 PM UTC
The ingest of historical data has now been complete, and we've been able to confirm data accuracy. This incident is now resolved.