Kevel incident

We are currently investigating an issue with Kevel reporting systems.

Major Resolved View vendor source →

Kevel experienced a major incident on October 4, 2024 affecting Reporting, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 04:07 PM UTC
Resolved
Oct 04, 2024, 05:34 PM UTC
Duration
1h 27m
Detected by Pingoru
Oct 04, 2024, 04:07 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Oct 04, 2024, 04:07 PM UTC

    We identified an issue impacting Reporting. An investigation is underway with our team. We'll keep you updated along the way.

  2. identified Oct 04, 2024, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 04, 2024, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 04, 2024, 05:34 PM UTC

    This incident has been resolved. Kevel Reports that used a "group by day" setting were ignoring the start/end dates chosen and returning all dates. Impacted reports still in a state of "Processing" were marked as failed. Timeline of the incident is noted below. Any reports generated during this window with "group by day" may need to be re-ran. Began: October 4, 2024 10:30 am UTC Ended: October 4, 2024 5:15 pm UTC