Ketch incident

API unavailable in EU region

Critical Resolved View vendor source →

Ketch experienced a critical incident on June 2, 2025 affecting API (EU) and Transponder API (EU), lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 07:43 PM UTC
Resolved
Jun 02, 2025, 11:56 PM UTC
Duration
4h 13m
Detected by Pingoru
Jun 02, 2025, 07:43 PM UTC

Affected components

API (EU)Transponder API (EU)

Update timeline

  1. identified Jun 02, 2025, 10:08 PM UTC

    The issue has been identified and engineers are working on restoring service.

  2. identified Jun 02, 2025, 10:45 PM UTC

    We are continuing to restore services in the EU region.

  3. monitoring Jun 02, 2025, 11:59 PM UTC

    Services are starting to recover, and the recovery is being actively monitored.

  4. resolved Jun 03, 2025, 12:31 AM UTC

    This incident has been resolved. Ketch Engineering will continue to monitor the situation.