Ketch experienced a minor incident on March 11, 2022 affecting API (US), lasting 17h 8m. The incident has been resolved; the full update timeline is below.
Affected components
API (US)
Update timeline
- identified Mar 12, 2022, 01:53 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Mar 12, 2022, 01:57 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 12, 2022, 01:59 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 12, 2022, 03:21 AM UTC
This incident impacts a small subset of users on our platform. Support teams are currently working on a solution to this issue,
- monitoring Mar 12, 2022, 05:45 AM UTC
A workaround has been implemented and we are monitoring the results.
- monitoring Mar 12, 2022, 12:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 12, 2022, 02:38 PM UTC
This incident has been resolved.