Ketch incident

Elevated GeoIP API Errors

Minor Resolved View vendor source →

Ketch experienced a minor incident on April 20, 2022 affecting API (US), lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2022, 07:03 PM UTC
Resolved
Apr 20, 2022, 10:25 PM UTC
Duration
3h 22m
Detected by Pingoru
Apr 20, 2022, 07:03 PM UTC

Affected components

API (US)

Update timeline

  1. investigating Apr 20, 2022, 07:03 PM UTC

    We're experiencing an elevated level of GeoIP API errors and are currently looking into the issue.

  2. identified Apr 20, 2022, 07:11 PM UTC

    An issue has been identified with an upstream provider, and a fix is being implemented.

  3. identified Apr 20, 2022, 09:34 PM UTC

    We are continuing to work on a fix to this issue.

  4. resolved Apr 20, 2022, 10:25 PM UTC

    This incident has been resolved.