Ketch experienced a minor incident on May 22, 2022 affecting API (US), lasting 12h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2022, 03:52 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- investigating May 22, 2022, 04:05 AM UTC
We are continuing to investigate this issue.
- investigating May 22, 2022, 04:34 AM UTC
We are continuing to investigate this issue
- investigating May 22, 2022, 05:35 AM UTC
The issue has been identified and remediation is in progress
- investigating May 22, 2022, 07:06 AM UTC
We are continuing to investigate this issue.
- investigating May 22, 2022, 07:09 AM UTC
The engineering team has found the cause of this issue and is undertaking remediation efforts to restore capacity.
- monitoring May 22, 2022, 08:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 22, 2022, 08:24 AM UTC
We are actively monitoring the recovery of services. Data continues to be ingested, however, some permit data may be delayed while resynchronization efforts proceed.
- resolved May 22, 2022, 04:51 PM UTC
This incident has been resolved.