Kenna Security Outage History
Kenna Security degraded · 1 active incident View live status →Pingoru has recorded 53 incidents for Kenna Security: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 13 of 720 (2%) |
| July 2026 | 2 | 560 of 744 (75%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 44 of 720 (6%) |
| October 2026 | 1 | 68 of 516 (13%) |
Incidents, newest first
Minor September 28, 2026 Kenna EU Platform Degraded Service: [Connectors; Data Exports] 1d 19h Data Exports, Connector Runs
Started Sep 28, 2026, 12:26 PM UTC· resolved Sep 30, 2026, 08:21 AM UTC
- investigating Sep 28, 2026, 12:26 PM UTC
We are currently investigating this issue.
- identified Sep 28, 2026, 07:40 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 30, 2026, 08:21 AM UTC
This incident has been resolved.
Critical July 28, 2026 Kenna US Prod2 Service Outage: Export Runs 3d Data Exports
Started Jul 28, 2026, 11:59 AM UTC· resolved Jul 31, 2026, 12:27 PM UTC
- identified Jul 28, 2026, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 28, 2026, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 12:27 PM UTC
This incident has been resolved.
Minor July 8, 2026 Kenna Platform Degraded Service: Connectors EU 19d 17h Connector Runs
Started Jul 08, 2026, 04:39 PM UTC· resolved Jul 28, 2026, 10:31 AM UTC
- investigating Jul 08, 2026, 04:39 PM UTC
We are currently investigating this issue.
- resolved Jul 28, 2026, 10:31 AM UTC
This incident has been resolved.
Major June 30, 2026 Kenna EU Platform Degraded Service: [Connectors] 6d 19h Data Updates, Connector Runs
Started Jun 30, 2026, 12:11 PM UTC· resolved Jul 07, 2026, 07:52 AM UTC
- investigating Jun 30, 2026, 12:11 PM UTC
We are currently investigating this issue.
- identified Jul 01, 2026, 02:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 06, 2026, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 07:52 AM UTC
This incident has been resolved.
Minor June 30, 2026 Performance Issues in US Prod 1d 4h Kenna UI, Kenna UI, Kenna UI, Kenna API and 5 more
Started Jun 30, 2026, 11:00 AM UTC· resolved Jul 01, 2026, 03:35 PM UTC
- investigating Jun 30, 2026, 11:00 AM UTC
We are currently investigating this issue.
- resolved Jul 01, 2026, 03:35 PM UTC
This incident has been resolved.
Major January 8, 2026 Virtual Tunnel Connector Failures 22h 42m Connector Runs
Started Jan 08, 2026, 06:41 PM UTC· resolved Jan 09, 2026, 05:24 PM UTC
- investigating Jan 08, 2026, 06:41 PM UTC
Virtual Tunnel clients are unable to establish connection. Connector runs using Virtual Tunnel are returning failures. We are currently investigating this issue.
- identified Jan 08, 2026, 08:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2026, 09:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2026, 05:24 PM UTC
This incident has been resolved.
Minor October 6, 2025 Degraded performance 3d 22h Kenna UI, Kenna API, Data Updates, Data Exports and 1 more
Started Oct 06, 2025, 06:26 PM UTC· resolved Oct 10, 2025, 04:36 PM UTC
- investigating Oct 06, 2025, 06:26 PM UTC
Users might be experiencing delays and timeouts when navigating the CVM dashboard and performing data updates. We are currently investigating this issue.
- identified Oct 06, 2025, 09:14 PM UTC
The issue has been identified and fix is being implemented.
- identified Oct 07, 2025, 04:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 07, 2025, 07:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 08, 2025, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2025, 04:36 PM UTC
This incident has been resolved.
Minor June 12, 2025 CVM Platform Degradation Due to GCP Outage 5h 56m Kenna UI, Kenna UI, Kenna UI, Kenna UI and 56 more
Started Jun 12, 2025, 07:33 PM UTC· resolved Jun 13, 2025, 01:30 AM UTC
- identified Jun 12, 2025, 07:33 PM UTC
Multiple GCP services are currently experiencing partial outages or degraded performance. This is impacting key components of the CVM platform across several environments.
- identified Jun 12, 2025, 10:04 PM UTC
Google Cloud Platform has started mitigating the issue. CVM services are becoming more stable, but we’re still monitoring closely as GCP continues to stabilize.
- monitoring Jun 12, 2025, 10:12 PM UTC
CVM services have stabilized across all environments, and we're monitoring closely to ensure continued performance.
- resolved Jun 13, 2025, 01:30 AM UTC
This incident has been resolved.
Major March 28, 2025 Partial Drop in MS Defender TVM Synced Assets – March 26 3h 48m Connector Runs, Connector Runs, Connector Runs, Connector Runs and 9 more
Started Mar 28, 2025, 04:11 PM UTC· resolved Mar 28, 2025, 08:00 PM UTC
- investigating Mar 28, 2025, 04:11 PM UTC
We are currently investigating this issue.
- investigating Mar 28, 2025, 04:12 PM UTC
We are continuing to investigate this issue.
- identified Mar 28, 2025, 04:17 PM UTC
The issue has been identified and a fix is being implemented., The MS Defender TVM connector is importing fewer assets than usual.
- monitoring Mar 28, 2025, 05:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 28, 2025, 05:27 PM UTC
The root cause has been identified and platform improvements have already been implemented. The Engineering team is currently monitoring the system, and connector runs have stabilized across the affected environments
- resolved Mar 28, 2025, 08:00 PM UTC
This incident has been resolved.
Major March 6, 2025 intermittent performance issues on the EU platform 4d 7h Kenna UI, Kenna API, Kenna UI
Started Mar 06, 2025, 01:03 PM UTC· resolved Mar 10, 2025, 08:14 PM UTC
- investigating Mar 06, 2025, 01:03 PM UTC
We are currently investigating the issue
- monitoring Mar 06, 2025, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 07, 2025, 07:51 PM UTC
We have released a potential fix for the outage you may have experienced and will continue to monitor the situation.
- resolved Mar 10, 2025, 08:14 PM UTC
This incident has been resolved.
Critical February 11, 2025 Stalled connector runs 1d 3h Connector Runs
Started Feb 11, 2025, 05:07 PM UTC· resolved Feb 12, 2025, 08:34 PM UTC
- investigating Feb 11, 2025, 05:07 PM UTC
Connector runs might be stalled. We are currently investigating this issue.
- monitoring Feb 11, 2025, 07:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 11, 2025, 09:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 12, 2025, 08:34 PM UTC
This incident has been resolved.
Critical January 16, 2025 Sandbox-EU and Labs-US Outage Due to NACL Configuration Change 2m Kenna UI, Kenna UI, Kenna API, Kenna API and 6 more
Started Jan 16, 2025, 08:16 PM UTC· resolved Jan 16, 2025, 08:19 PM UTC
- identified Jan 16, 2025, 08:16 PM UTC
We are rolling back the recent NACL-related change to restore affected services
- resolved Jan 16, 2025, 08:19 PM UTC
This incident has been resolved.
Major January 8, 2025 Qualys connector runs are failing 23h 32m Connector Runs, Connector Runs, Connector Runs, Connector Runs and 11 more
Started Jan 08, 2025, 03:42 PM UTC· resolved Jan 09, 2025, 03:14 PM UTC
- investigating Jan 08, 2025, 03:42 PM UTC
Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.
- monitoring Jan 08, 2025, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2025, 03:14 PM UTC
This incident has been resolved.
Minor October 30, 2024 3rd Party Degraded Service: [Connector - MS Defender TVM] 7d Connector Runs, Connector Runs, Connector Runs, Data Exports and 11 more
Started Oct 30, 2024, 02:48 PM UTC· resolved Nov 06, 2024, 03:15 PM UTC
- investigating Oct 30, 2024, 02:48 PM UTC
We are currently investigating an issue with a 3rd party for failed responses [MS Defender TVM.] This issue is isolated to the single 3rd party. We are currently unable to extract data from their endpoint.
- identified Oct 31, 2024, 12:15 PM UTC
The MS Defender TVM Connector issue has been identified as isolated to a 3rd party service degradation. This is currently affecting our ability to retrieve vulnerability data, resulting in failed responses from the MS Defender TVM endpoint, we are actively weighing possible workarounds to mitigate the impact while awaiting further updates from Microsoft.
- monitoring Nov 01, 2024, 05:35 PM UTC
The CVM engineering team has identified an issue with the Microsoft Defender for Endpoint APIs. Currently, attempting to export files from the following endpoint: https://api.securitycenter.microsoft.com/api/machines/SoftwareVulnerabilitiesExport results in a 404 error indicating that the specified blob does not exist. As a temporary workaround, we have moved the vulnerability extracts to the SoftwareVulnerabilitiesByMachine endpoint. Please note this endpoint operates significantly slower than the file export previously used, therefore, we expect connector runs to take longer than usual while the workaround is in place. The engineering team will continue collaborating with Microsoft to revert to the original file export API once the issue is resolved.
- resolved Nov 06, 2024, 03:15 PM UTC
This incident has been resolved.