Kenna Security Outage History

Kenna Security major outage · 1 active incident View live status →

Kenna Security had 14 outages in the last 2 years totaling 554h 19m of downtime — averaging 0.6 incidents per month.

There were 14 Kenna Security outages since July 18, 2024 totaling 554h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kennasecurity.com

Minor June 30, 2026

Performance Issues in US Prod

Detected by Pingoru
Jun 30, 2026, 11:00 AM UTC
Resolved
Jul 01, 2026, 03:35 PM UTC
Duration
1d 4h
Affected: Kenna UIKenna UIKenna UIKenna APIKenna APIKenna APIData ExportsData ExportsData Exports
Timeline · 2 updates
  1. investigating Jun 30, 2026, 11:00 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 01, 2026, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026

Virtual Tunnel Connector Failures

Detected by Pingoru
Jan 08, 2026, 06:41 PM UTC
Resolved
Jan 09, 2026, 05:24 PM UTC
Duration
22h 42m
Affected: Connector Runs
Timeline · 4 updates
  1. investigating Jan 08, 2026, 06:41 PM UTC

    Virtual Tunnel clients are unable to establish connection. Connector runs using Virtual Tunnel are returning failures. We are currently investigating this issue.

  2. identified Jan 08, 2026, 08:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 09:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 09, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Degraded performance

Detected by Pingoru
Oct 06, 2025, 06:26 PM UTC
Resolved
Oct 10, 2025, 04:36 PM UTC
Duration
3d 22h
Affected: Kenna UIKenna APIData UpdatesData ExportsConnector Runs
Timeline · 6 updates
  1. investigating Oct 06, 2025, 06:26 PM UTC

    Users might be experiencing delays and timeouts when navigating the CVM dashboard and performing data updates. We are currently investigating this issue.

  2. identified Oct 06, 2025, 09:14 PM UTC

    The issue has been identified and fix is being implemented.

  3. identified Oct 07, 2025, 04:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 07, 2025, 07:37 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 08, 2025, 02:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 10, 2025, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

CVM Platform Degradation Due to GCP Outage

Detected by Pingoru
Jun 12, 2025, 07:33 PM UTC
Resolved
Jun 13, 2025, 01:30 AM UTC
Duration
5h 56m
Affected: Kenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna APIKenna APIKenna APIKenna UIKenna APIKenna APIKenna APIKenna APIKenna APIKenna APIKenna APIKenna APIData UpdatesData UpdatesData UpdatesKenna APIData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData ExportsData ExportsData ExportsData UpdatesData ExportsData ExportsData ExportsData ExportsData ExportsData ExportsData ExportsData ExportsConnector RunsConnector RunsConnector RunsData ExportsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
Timeline · 4 updates
  1. identified Jun 12, 2025, 07:33 PM UTC

    Multiple GCP services are currently experiencing partial outages or degraded performance. This is impacting key components of the CVM platform across several environments.

  2. identified Jun 12, 2025, 10:04 PM UTC

    Google Cloud Platform has started mitigating the issue. CVM services are becoming more stable, but we’re still monitoring closely as GCP continues to stabilize.

  3. monitoring Jun 12, 2025, 10:12 PM UTC

    CVM services have stabilized across all environments, and we're monitoring closely to ensure continued performance.

  4. resolved Jun 13, 2025, 01:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 28, 2025

Partial Drop in MS Defender TVM Synced Assets – March 26

Detected by Pingoru
Mar 28, 2025, 04:11 PM UTC
Resolved
Mar 28, 2025, 08:00 PM UTC
Duration
3h 48m
Affected: Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
Timeline · 6 updates
  1. investigating Mar 28, 2025, 04:11 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 28, 2025, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 28, 2025, 04:17 PM UTC

    The issue has been identified and a fix is being implemented., The MS Defender TVM connector is importing fewer assets than usual.

  4. monitoring Mar 28, 2025, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 28, 2025, 05:27 PM UTC

    The root cause has been identified and platform improvements have already been implemented. The Engineering team is currently monitoring the system, and connector runs have stabilized across the affected environments

  6. resolved Mar 28, 2025, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 6, 2025

intermittent performance issues on the EU platform

Detected by Pingoru
Mar 06, 2025, 01:03 PM UTC
Resolved
Mar 10, 2025, 08:14 PM UTC
Duration
4d 7h
Affected: Kenna UIKenna APIKenna UI
Timeline · 4 updates
  1. investigating Mar 06, 2025, 01:03 PM UTC

    We are currently investigating the issue

  2. monitoring Mar 06, 2025, 01:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 07, 2025, 07:51 PM UTC

    We have released a potential fix for the outage you may have experienced and will continue to monitor the situation.

  4. resolved Mar 10, 2025, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 11, 2025

Stalled connector runs

Detected by Pingoru
Feb 11, 2025, 05:07 PM UTC
Resolved
Feb 12, 2025, 08:34 PM UTC
Duration
1d 3h
Affected: Connector Runs
Timeline · 4 updates
  1. investigating Feb 11, 2025, 05:07 PM UTC

    Connector runs might be stalled. We are currently investigating this issue.

  2. monitoring Feb 11, 2025, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 11, 2025, 09:56 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 12, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 16, 2025

Sandbox-EU and Labs-US Outage Due to NACL Configuration Change

Detected by Pingoru
Jan 16, 2025, 08:16 PM UTC
Resolved
Jan 16, 2025, 08:19 PM UTC
Duration
2m
Affected: Kenna UIKenna UIKenna APIKenna APIData UpdatesData UpdatesData ExportsData ExportsConnector RunsConnector Runs
Timeline · 2 updates
  1. identified Jan 16, 2025, 08:16 PM UTC

    We are rolling back the recent NACL-related change to restore affected services

  2. resolved Jan 16, 2025, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2025

Qualys connector runs are failing

Detected by Pingoru
Jan 08, 2025, 03:42 PM UTC
Resolved
Jan 09, 2025, 03:14 PM UTC
Duration
23h 32m
Affected: Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
Timeline · 3 updates
  1. investigating Jan 08, 2025, 03:42 PM UTC

    Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.

  2. monitoring Jan 08, 2025, 09:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2025, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 30, 2024

3rd Party Degraded Service: [Connector - MS Defender TVM]

Detected by Pingoru
Oct 30, 2024, 02:48 PM UTC
Resolved
Nov 06, 2024, 03:15 PM UTC
Duration
7d
Affected: Connector RunsConnector RunsConnector RunsData ExportsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
Timeline · 4 updates
  1. investigating Oct 30, 2024, 02:48 PM UTC

    We are currently investigating an issue with a 3rd party for failed responses [MS Defender TVM.] This issue is isolated to the single 3rd party. We are currently unable to extract data from their endpoint.

  2. identified Oct 31, 2024, 12:15 PM UTC

    The MS Defender TVM Connector issue has been identified as isolated to a 3rd party service degradation. This is currently affecting our ability to retrieve vulnerability data, resulting in failed responses from the MS Defender TVM endpoint, we are actively weighing possible workarounds to mitigate the impact while awaiting further updates from Microsoft.

  3. monitoring Nov 01, 2024, 05:35 PM UTC

    The CVM engineering team has identified an issue with the Microsoft Defender for Endpoint APIs. Currently, attempting to export files from the following endpoint: https://api.securitycenter.microsoft.com/api/machines/SoftwareVulnerabilitiesExport results in a 404 error indicating that the specified blob does not exist. As a temporary workaround, we have moved the vulnerability extracts to the SoftwareVulnerabilitiesByMachine endpoint. Please note this endpoint operates significantly slower than the file export previously used, therefore, we expect connector runs to take longer than usual while the workaround is in place. The engineering team will continue collaborating with Microsoft to revert to the original file export API once the issue is resolved.

  4. resolved Nov 06, 2024, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2024

Vulnerability Details page is impacted.

Detected by Pingoru
Oct 01, 2024, 05:08 PM UTC
Resolved
Oct 01, 2024, 08:35 PM UTC
Duration
3h 26m
Affected: Kenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UI
Timeline · 4 updates
  1. identified Oct 01, 2024, 05:08 PM UTC

    The issues is identified and we are currently deploying a fix.

  2. identified Oct 01, 2024, 05:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 01, 2024, 05:57 PM UTC

    All impacted environments have the fix and we are monitoring.

  4. resolved Oct 01, 2024, 08:35 PM UTC

    Systems have been functioning as normal for the last 3+ hours, moving this incident to resolved.

Read the full incident report →

Minor August 21, 2024

Slow response and 504 errors in UI

Detected by Pingoru
Aug 21, 2024, 03:39 PM UTC
Resolved
Aug 23, 2024, 02:50 PM UTC
Duration
1d 23h
Affected: Kenna UIData ExportsConnector Runs
Timeline · 7 updates
  1. investigating Aug 21, 2024, 03:39 PM UTC

    US Prod 1 is experiencing a backlog, customers may experience slow response times and 504 errors. We are currently investigating this issue.

  2. investigating Aug 21, 2024, 04:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2024, 07:21 PM UTC

    Metrics in homepage and dashboard risk meter page have been temporarily disabled to alleviate the observed performance issues. We are continuing to investigate this issue.

  4. identified Aug 21, 2024, 08:32 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Aug 22, 2024, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Aug 22, 2024, 03:43 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 23, 2024, 02:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2024

NVD Data Not Flowing Through Refdata

Detected by Pingoru
Jul 18, 2024, 09:27 PM UTC
Resolved
Jul 19, 2024, 04:27 PM UTC
Duration
19h
Affected: Data UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData Updates
Timeline · 3 updates
  1. investigating Jul 18, 2024, 09:27 PM UTC

    We are currently experiencing an issue with NVD data integration

  2. monitoring Jul 19, 2024, 12:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 19, 2024, 04:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 18, 2024

Internal Server Error 500 is returned upon login

Detected by Pingoru
Jul 18, 2024, 01:09 PM UTC
Resolved
Jul 18, 2024, 07:58 PM UTC
Duration
6h 49m
Affected: Kenna UIKenna UIKenna APIKenna APIData UpdatesData UpdatesData ExportsData ExportsConnector RunsConnector Runs
Timeline · 4 updates
  1. investigating Jul 18, 2024, 01:09 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 18, 2024, 05:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 18, 2024, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2024, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →