Katalon experienced a major incident on June 15, 2025 affecting Customer Support Portal, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support Portal
Update timeline
- investigating Jun 15, 2025, 02:16 PM UTC
Katalon Users, We are currently investigating an issue with our Support Portal. Users can access these resources directly at https://katalon-inc.my.site.com/support while our teams work to restore service to support.katalon.com. Thank you for your patience!
- resolved Jun 15, 2025, 02:48 PM UTC
Service for the Katalon Support Portal has been restored. Thank you for your patience while our teams worked to resolve these issues.