Kami incident

Issues with saving, exporting, and turning in files

Major Resolved View vendor source →

Kami experienced a major incident on April 15, 2021 affecting Google Drive and Google Classroom and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2021, 02:25 PM UTC
Resolved
Apr 15, 2021, 03:33 PM UTC
Duration
1h 7m
Detected by Pingoru
Apr 15, 2021, 02:25 PM UTC

Affected components

Google DriveGoogle ClassroomKami Canvas IntegrationKami Schoology IntegrationKami Microsoft Integration

Update timeline

  1. monitoring Apr 15, 2021, 05:00 PM UTC

    Between 10:25am and 11:33am Eastern time, we had an outage that caused failures or slowness with saving, exporting (e.g. OCR) and turning in documents. For example, you may have encountered an "Error while saving to Google Drive" message during this outage. Your work was saved to Kami, but may not have saved back to Google Drive or One Drive during this period. Please go back to your documents to submit or save to ensure everything is saved back to Google Drive or One Drive. This issue has been resolved after 11:33am Eastern, and our teams are actively monitoring our infrastructure to ensure stability. We're sorry about the late notification of this outage, and the inconvenience of this outage.

  2. resolved Apr 15, 2021, 05:02 PM UTC

    This incident was resolved at 11:33am Eastern, our teams are actively monitoring our infrastructure to ensure stability.