Kami experienced a critical incident on September 13, 2024 affecting API and Uploads and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2024, 04:22 PM UTC
We are aware that Kami is experiencing slow loading and issues with opening files the Kami webpage as of 12:00 PM Eastern Time/ 9:00 AM Pacific time. Our Developers are looking into this now, and we will update you as soon as we have more information. Thank you for your patience while we troubleshoot this,
- investigating Sep 13, 2024, 04:23 PM UTC
We are aware that Kami is experiencing intermittently slow loading and issues with opening files the Kami platform as of 12:00 PM Eastern Time / 9:00 AM Pacific time. Our engineers are looking into this now, and we will update you as soon as we have more information. Thank you for your patience while we troubleshoot this.
- monitoring Sep 13, 2024, 04:31 PM UTC
We've now identified and implemented a fix for this issue, and are monitoring for any further issues with loading Kami. Please reach out to [email protected] if you are still encountering any issues! Thanks again for your patience while we get things back to normal.
- resolved Sep 13, 2024, 04:42 PM UTC
We've confirmed that our fix has resolved the issue, and Kami should be back up and running as usual now! If you are still encoutering any issues, please let us know via [email protected], and we'll be more than happy to help! Thanks again so much for your patience while we fixed this, and best wishes! The Kami Customer Success Team