KACE incident

KACE Cloud Intermittent DNS Issues

Critical Resolved View vendor source →

KACE experienced a critical incident on April 1, 2021 affecting Web Console and Device Communications and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 09:46 PM UTC
Resolved
Apr 01, 2021, 11:17 PM UTC
Duration
1h 31m
Detected by Pingoru
Apr 01, 2021, 09:46 PM UTC

Affected components

Web ConsoleDevice CommunicationsDevice CommunicationsThird Party Dependencies

Update timeline

  1. investigating Apr 01, 2021, 09:46 PM UTC

    Azure is currently experiencing a global DNS outage. Services may not be reachable

  2. investigating Apr 01, 2021, 10:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 01, 2021, 11:17 PM UTC

    This incident has been resolved.