KACE experienced a minor incident on July 3, 2024 affecting Device Communications, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Device Communications
Update timeline
- investigating Jul 03, 2024, 01:02 PM UTC
We are currently investigating an issue affecting the European data center that is delaying inventory processing for MDM devices. We will update this incident as we uncover new information. In the meantime, we have significantly boosted the capacity for processing inventory to help clear the backlog.
- monitoring Jul 03, 2024, 06:30 PM UTC
A change has been published to the European data center configuration to address the issue, and we will continue to monitor the situation. Processing should return to normal.
- resolved Jul 03, 2024, 06:31 PM UTC
This incident has been resolved.