KACE experienced a minor incident on August 12, 2024 affecting Web Console and Device Communications and 1 more component, lasting 17h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 08:43 PM UTC
The East US production environment is experiencing periods of high utilization which is affecting overall performance. The team is continuing to make adjustments to improve this situation. We appreciate your patience and will post updates when the situation has returned to normal. Please visit https://changelog.kace.com/labels/kace-cloud for updates on environment and product changes.
- monitoring Aug 12, 2024, 11:53 PM UTC
The team continues to monitor this situation. We will leave this open for tracking purposes.
- resolved Aug 13, 2024, 02:07 PM UTC
The team has applied some infrastructure changes to alleviate the congestion. We will continue to monitor this situation and open a new incident if any additional remediations are required.