KACE experienced a minor incident on August 13, 2024 affecting Web Console and Device Communications and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Web ConsoleDevice CommunicationsDevice CommunicationsThird Party Dependencies
Update timeline
- investigating Aug 13, 2024, 07:06 PM UTC
The East US production environment continues to experience occasional periods of high utilization which is affecting overall performance. The team is continuing to make adjustments to improve this situation. We appreciate your patience and will post updates when the situation has returned to normal.
- resolved Aug 14, 2024, 09:27 PM UTC
We have provisioned additional infrastructure to handle the heavier load on the system. Please open new support cases if you are still experiencing slowdowns. Thank you for your patience as we worked through these issues.