k-ID experienced a major incident on June 12, 2025 affecting Family Portal, lasting 5h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Family Portal
Update timeline
- identified Jun 12, 2025, 06:40 PM UTC
Some age verification methods (document scan and personal details) are not working due to an ongoing Cloudflare incident (https://www.cloudflarestatus.com/)
- identified Jun 12, 2025, 07:23 PM UTC
Cloudflare has identified the issue and is working on a recovery.
- monitoring Jun 12, 2025, 07:52 PM UTC
We are continuing to wait for services to recover.
- monitoring Jun 12, 2025, 08:24 PM UTC
We are seeing a recovery in the verification methods and will continue to monitor the status.
- resolved Jun 13, 2025, 12:26 AM UTC
This incident has been resolved.