k-ID incident

Credit Card verification failure on Trusted Adult Verification API

Major Resolved View vendor source →

k-ID experienced a major incident on June 25, 2025 affecting Family Portal, lasting 16h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 11:30 PM UTC
Resolved
Jun 26, 2025, 03:47 PM UTC
Duration
16h 17m
Detected by Pingoru
Jun 25, 2025, 11:30 PM UTC

Affected components

Family Portal

Update timeline

  1. investigating Jun 26, 2025, 02:53 PM UTC

    We are currently investigating this issue.

  2. identified Jun 26, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 26, 2025, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2025, 03:47 PM UTC

    This incident has been resolved.