k-ID incident

ID Scan Verification Intermittent Outage

Major Resolved View vendor source →

k-ID experienced a major incident on November 4, 2025 affecting Family Portal, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 06:41 PM UTC
Resolved
Nov 04, 2025, 06:55 PM UTC
Duration
13m
Detected by Pingoru
Nov 04, 2025, 06:41 PM UTC

Affected components

Family Portal

Update timeline

  1. investigating Nov 04, 2025, 06:41 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2025, 06:47 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2025, 06:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 06:55 PM UTC

    This incident has been resolved.