k-ID incident

ID Scan Vendor Partial Outage

Major Resolved View vendor source →

k-ID experienced a major incident on November 19, 2025 affecting Family Portal, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 05:38 AM UTC
Resolved
Nov 19, 2025, 07:55 AM UTC
Duration
2h 17m
Detected by Pingoru
Nov 19, 2025, 05:38 AM UTC

Affected components

Family Portal

Update timeline

  1. investigating Nov 19, 2025, 05:38 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 08:20 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 19, 2025, 08:23 AM UTC

    Our vendor has resolved a licensing issue and all systems are operational again.