k-ID experienced a critical incident on December 9, 2025 affecting Family Portal, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 07:55 AM UTC
We are currently investigating the issue. We are aware this affects verification requests.
- investigating Dec 09, 2025, 09:38 AM UTC
Mitigating the issue for the majority of customers.
- investigating Dec 09, 2025, 09:38 AM UTC
We are continuing to investigate this issue and identifying long term fix.
- identified Dec 09, 2025, 06:11 PM UTC
Long term fix identified and a fix is being implemented. Mitigations are working and system has been stable for all customers.
- monitoring Dec 09, 2025, 09:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 05:45 PM UTC
The incident was resolved at Tuesday Dec 9, 9:30 UTC. We also successfully deployed the long term fix, and the monitoring shows that it is working as expected. Total impact duration was 4.5 hours.