k-ID incident

Email delivery to Microsoft domains are being blocked

Minor Resolved View vendor source →

k-ID experienced a minor incident on January 29, 2026 affecting Family Portal, lasting 18h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 03:29 AM UTC
Resolved
Jan 29, 2026, 09:37 PM UTC
Duration
18h 8m
Detected by Pingoru
Jan 29, 2026, 03:29 AM UTC

Affected components

Family Portal

Update timeline

  1. identified Jan 29, 2026, 03:29 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 29, 2026, 03:46 AM UTC

    Our email provider is having issues across all their customers. We are monitoring.

  3. monitoring Jan 29, 2026, 05:10 PM UTC

    We are seeing emails via our provider to Microsoft domains are being delivered. We will continue to monitor.

  4. resolved Jan 29, 2026, 09:37 PM UTC

    This incident has been resolved.