k-ID incident

Family Connect and verifications are unavailable

Critical Resolved View vendor source →

k-ID experienced a critical incident on March 6, 2026 affecting Family Portal, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 02:56 AM UTC
Resolved
Mar 06, 2026, 05:12 AM UTC
Duration
2h 16m
Detected by Pingoru
Mar 06, 2026, 02:56 AM UTC

Affected components

Family Portal

Update timeline

  1. investigating Mar 06, 2026, 02:56 AM UTC

    The Family Connect site and age verifications are current unavailable. We are investigating the issue.

  2. identified Mar 06, 2026, 03:30 AM UTC

    We've identified an issue with memory usage on our servers, and are working on a fix.

  3. monitoring Mar 06, 2026, 04:17 AM UTC

    A fix has been implemented, and we're seeing verifications working again, and Family Connect is available. We're continuing to monitor.

  4. resolved Mar 06, 2026, 05:12 AM UTC

    This incident has been resolved.