k-ID incident

Family Connect and verifications are unavailable

Major Resolved View vendor source →

k-ID experienced a major incident on March 7, 2026 affecting Family Portal, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2026, 03:23 AM UTC
Resolved
Mar 07, 2026, 05:49 AM UTC
Duration
2h 26m
Detected by Pingoru
Mar 07, 2026, 03:23 AM UTC

Affected components

Family Portal

Update timeline

  1. investigating Mar 07, 2026, 03:23 AM UTC

    The Family Connect site and age verifications are current unavailable. We are investigating the issue.

  2. monitoring Mar 07, 2026, 04:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 07, 2026, 04:22 AM UTC

    Family Connect and Verifications continue to appear healthy. We continue to monitor the system.

  4. resolved Mar 07, 2026, 05:49 AM UTC

    This incident has been resolved.