k-ID incident

Family Connect and verifications are degraded

Major Resolved View vendor source →

k-ID experienced a major incident on March 8, 2026 affecting Family Portal, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2026, 02:48 AM UTC
Resolved
Mar 08, 2026, 06:46 AM UTC
Duration
3h 57m
Detected by Pingoru
Mar 08, 2026, 02:48 AM UTC

Affected components

Family Portal

Update timeline

  1. investigating Mar 08, 2026, 02:48 AM UTC

    The Family Connect site and age verifications are down for some customers. We are investigating the issue.

  2. identified Mar 08, 2026, 03:41 AM UTC

    We have identified and cordoned the website traffic that was causing issues. Most customers should be healthy.

  3. resolved Mar 09, 2026, 06:46 AM UTC

    This incident has been resolved.