Junction US Order Creation ...

Update timeline

1. investigating Apr 07, 2026, 08:19 PM UTC

   We’re currently investigating an issue impacting lab order creation. Our team has identified that requests are failing during address validation due to an issue with an upstream service. As a result, some customers may see errors when attempting to create new orders. What’s impacted * New order creation flows that rely on address validation What’s not impacted: Existing orders Results / downstream order processing for already-created orders We’re actively investigating and will share another update as soon as we have more information. Thanks for your patience.

2. resolved Apr 07, 2026, 09:44 PM UTC

   Resolved: Order Creation Issues The issue impacting order creation has been fully resolved. This was caused by Google's upstream address validation service returning unexpected / non-standard responses which led to failures during order creation. Google has declared full resolution as of Tuesday, 2026-04-07 13:37 PDT (https://issuetracker.google.com/issues/500445881) and we've validated that order creation is now functioning normally and we will continue to monitor closely to ensure stability. If you continue to experience any issues, please reach out to our support team. Thank you for your patience while we worked through this. -The Junction Team