Jostle EU incident

Our third party provider of Elastic Search (supports deep search) is experiencing problems.

Notice Resolved View vendor source →

Jostle EU experienced a notice incident on July 28, 2022, lasting 6d 19h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 08:01 PM UTC
Resolved
Aug 04, 2022, 03:58 PM UTC
Duration
6d 19h
Detected by Pingoru
Jul 28, 2022, 08:01 PM UTC

Update timeline

  1. investigating Jul 28, 2022, 08:01 PM UTC

    We are currently looking a possible resolutions.

  2. investigating Jul 28, 2022, 08:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 28, 2022, 08:09 PM UTC

    Our third-party provider of “elastic search” technology was facing financial hardship and it appears that their European assets have been shutdown. Our technical team has been working to get an alternative elastic search service in place as soon as possible, in a safe and secure way, however this will tale a few days (we will post updates). In the meantime many results will still be available in the Quick Search dropdown.

  4. resolved Aug 04, 2022, 03:58 PM UTC

    We have moved to a new backend solution for deep search