Jostle EU incident

Issue processing images

Minor Resolved View vendor source →
Started
Apr 30, 2026, 05:33 PM UTC
Resolved
May 02, 2026, 09:25 PM UTC
Duration
2d 3h
Detected by Pingoru
Apr 30, 2026, 05:33 PM UTC

Affected components

AWS ec2-eu-west-1

Update timeline

  1. investigating Apr 30, 2026, 05:33 PM UTC

    Users are reporting that images uploaded to News and Activity sometimes fail during processing. The issue is under investigation, but in the interim, deleting the image and re-uploading it will work in most cases.

  2. investigating Apr 30, 2026, 05:52 PM UTC

    We are continuing to investigate this issue.

  3. identified May 01, 2026, 10:41 PM UTC

    The team has found and fixed this bug. The fix will arrive with an update that will arrive this weekend. Thanks for your patience. This was a tricky one to find and sort. Brad

  4. resolved May 02, 2026, 09:25 PM UTC

    Closing Maintenance

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