Join.me incident
LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures
Join.me experienced a major incident on August 27, 2026 affecting Rescue and Pro/Central, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2026, 03:55 PM UTC
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions. We will provide another update shortly.
- identified Aug 27, 2026, 04:38 PM UTC
Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central. We will provide another update shortly.
- monitoring Aug 27, 2026, 05:40 PM UTC
Our engineers are seeing an improvement on the situation and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 28, 2026, 04:24 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.