Join.me incident
GoTo Meeting, Webinar or Training - Webcam or screen share issues
Join.me experienced a major incident on September 29, 2026 affecting GoTo Meeting and GoTo Webinar and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 03:03 PM UTC
We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share. Our engineers are working to identify the issue and will provide another update shortly.
- identified Sep 29, 2026, 03:13 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can close and restart their session. We will provide another update when available.
- monitoring Sep 29, 2026, 03:23 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. However, ongoing affected sessions should be restarted to be fully resolved. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 29, 2026, 03:35 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.