Join.me incident
GoTo Connect VoIP Phones Calls - Audio degradation
Join.me experienced a major incident on October 21, 2025 affecting PSTN Calls - Outbound, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 03:51 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issue for outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 21, 2025, 04:23 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 21, 2025, 04:27 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 21, 2025, 04:52 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.