Join.me incident
Other - database replication lag to remote regions
Join.me experienced a major incident on January 27, 2026 affecting Administration Portal, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2026, 12:53 AM UTC
Engineers have identified an issue with being able to make/commit changes in GoTo Admin. We believe the issue to be linked to a connectivity issue between several of our data centers. We are currently working through this and will provide further details as more information becomes available. We will provide another update shortly.
- monitoring Jan 27, 2026, 01:31 AM UTC
Our engineers have begun seeing signs of recovery and are continuing to monitor for continued stability. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 27, 2026, 01:40 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.