Jobvite incident
Jobvite Onboarding Portal - Interruption in Service
Jobvite experienced a critical incident on May 9, 2024 affecting Onboard, lasting 22h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2024, 01:24 PM UTC
There is currently an issue affecting new hires from completing their tasks in Jobvite Onboarding. Our Engineers are actively investing the issue.
- monitoring May 09, 2024, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 10, 2024, 11:48 AM UTC
This incident has been resolved.
- postmortem Jun 11, 2024, 04:29 PM UTC
On Thursday, May 9 at 3:04 AM -10:19 AM Jobseekers/New Hires could not access the New Hire Portal. Our engineers through investigation and troubleshooting pointed to an angular JS module was not loading resulting in users not being able to access the new hire portal. The issue was resolved via reverting the previous release. We then re-deployed the release incorporating the referenced scenario with no further issue. To mitigate this situation from occurring in the future and reduce the risk of a future impact, we have incorporated the test case and ongoing review of our test scenarios to help improve the quality of our releases moving forward.