Jobvite incident

Recruitment Marketing - Apply - Resume Parsing Service Errors

Major Resolved View vendor source →

Jobvite experienced a major incident on May 19, 2024 affecting Apply and ATS - Candidates, lasting 13h 47m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2024, 05:12 AM UTC
Resolved
May 19, 2024, 07:00 PM UTC
Duration
13h 47m
Detected by Pingoru
May 19, 2024, 05:12 AM UTC

Affected components

ApplyATS - Candidates

Update timeline

  1. investigating May 19, 2024, 05:12 AM UTC

    Our teams identified an issue with our Resume Parsing Service where some languages may fail to parse or may have degraded quality. Additional updates will be provided as we work towards a resolution.

  2. investigating May 19, 2024, 05:31 PM UTC

    Candidates applying in Jobvite ATS are seeing long waits when uploading resumes. We are continuing to investigate these issues.

  3. resolved May 19, 2024, 07:00 PM UTC

    The issue impacting Resume Parsing has been resolved. The incident occurred from Saturday, May 18th at 4:49 AM to Sunday at May 19th at 11:19 AM PST. There should be no further impact at this time, but please reach out to our Support team if any additional assistance is needed.