Jobvite incident

Intermittent Logging In and Time Out/Slowness Across the Product

Major Resolved View vendor source →

Jobvite experienced a major incident on July 5, 2024 affecting ATS - Requisitions and ATS - Candidates, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2024, 01:48 PM UTC
Resolved
Jul 05, 2024, 06:45 PM UTC
Duration
4h 57m
Detected by Pingoru
Jul 05, 2024, 01:48 PM UTC

Affected components

ATS - RequisitionsATS - Candidates

Update timeline

  1. identified Jul 05, 2024, 01:48 PM UTC

    We have identified and are investigating an issue that is causing problems with logging into the product intermittently. You may also experience some time-out and slowness within the environment.

  2. monitoring Jul 05, 2024, 02:26 PM UTC

    A fix has been implemented and we are currently monitoring the issue that is causing problems with logging into the product intermittently. Where you also may have experienced some time-out and slowness within the environment.

  3. monitoring Jul 05, 2024, 02:26 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 05, 2024, 06:45 PM UTC

    A fix has been implemented and we have resolved the issue that was causing problems with logging into the product intermittently. Where you also may have experienced some time-out and slowness within the environment.