Jira Software incident
Custom Fields loses values after submission on Global Issue Create Screen
Jira Software experienced a major incident on August 7, 2025 affecting Viewing content and Create and edit and 1 more component, lasting 13h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2025, 10:25 PM UTC
We are aware of the fact that customers are facing issues with using Forge app created custom fields. The issue is that the the data selected or typed in the field is cleared when the focus is lost. However, even though the data looks like it is no longer present, the system has still stored it. Therefore, as a workaround, users can ignore the fact that the data is no longer visible and Click Issue create anyway. We are actively looking into the root cause to remediate this issue promptly.
- identified Aug 07, 2025, 11:57 PM UTC
We continue to work on resolving the functionality impacted for Forge custom fields on Jira Work Management and Jira. We have identified the root cause and expect recovery shortly.
- identified Aug 08, 2025, 05:08 AM UTC
Our intended resolution for the issue impacting Forge custom fields on Jira Work Management and Jira is taking longer than expected. Our team is continuing to work on this issue with urgency and we will provide an update as soon as possible.
- identified Aug 08, 2025, 09:16 AM UTC
Our team continues to work on restoring full functionality. The fix is currently being deployed across all regions. Some users can already start noticing improvements. The next update will be provided as soon as the issue is fully resolved.
- resolved Aug 08, 2025, 12:18 PM UTC
Between 02:00 am UTC and 11:57 am UTC, we experienced issues with custom fields created by the Forge app for Jira Work Management and Jira. The issue has been resolved, and the service is now operating normally.