Jira Software incident
Forge custom fields are not getting created
Jira Software experienced a minor incident on May 20, 2026 affecting Viewing content and Create and edit and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 09:17 AM UTC
Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application. Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.
- investigating May 20, 2026, 11:20 AM UTC
Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.
- identified May 20, 2026, 12:06 PM UTC
Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report. The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.
- resolved May 20, 2026, 02:14 PM UTC
The root cause has been identified and a fix has been applied. Full service restoration has been completed.