Jira Software incident

Users experiencing issues loading Kanban boards in Jira

Jira Software experienced a major incident on August 13, 2025 affecting Viewing content and Create and edit, lasting 28m. The incident has been resolved; the full update timeline is below.

Started: Aug 13, 2025, 04:17 AM UTC
Resolved: Aug 13, 2025, 04:45 AM UTC
Duration: 28m
Detected by Pingoru: Aug 13, 2025, 04:17 AM UTC

Affected components

Viewing contentCreate and edit

Update timeline

investigating Aug 13, 2025, 04:17 AM UTC

We are aware of an issue some users are experiencing an issue where Kanban boards failing to load and presenting a 'Something went wrong' error message. We are investigating with urgency and will provide an update as soon as possible.
resolved Aug 13, 2025, 04:45 AM UTC

The issue relating to a 'Something went wrong' error message appearing on Kanban boards should now be resolved. For any users that are still experiencing the issue please ensure that you refresh your browser window multiple times which should restore the board functionality.