Jira Software Outage History
Jira Software is up right nowJira Software had 60 outages in the last 2 years totaling 263h 50m of downtime — averaging 2.5 incidents per month.
There were 60 Jira Software outages since October 15, 2025 totaling 263h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Performance Viewing Issues and Boards
Timeline · 3 updates
- investigating Sep 24, 2026, 01:54 PM UTC
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading. Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
- monitoring Sep 24, 2026, 02:58 PM UTC
Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding. We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.
- resolved Sep 24, 2026, 03:53 PM UTC
On September 24th 2026, some Jira and JSM users in the US region may have experienced a performance degradation impacting Jira issue creation, issue viewing, and board loading. The issue has now been resolved, and the service is operating normally for all affected customers.
Degraded Performance Accessing Jira
Timeline · 3 updates
- monitoring Sep 24, 2026, 08:52 AM UTC
We have been tracking an issue impacting Jira where users may have encountered errors or degraded performance accessing Jira and viewing issues. Mitigations are in place and we are seeing positive signs of recovery. Our teams are continuing to monitor the situation, and we expect to confirm resolution within the next 60 minutes.
- monitoring Sep 24, 2026, 10:34 AM UTC
We are continuing to closely monitor the situation to ensure full stability across Jira. Recovery signs remain steady. Our next update will be shared in 60 minutes, or sooner.
- resolved Sep 24, 2026, 11:46 AM UTC
On Sept 24th, 2026, between 07:28 to 08:08 UTC, some Jira users may have experienced errors or degraded performance when accessing Jira and viewing issues. The issue has now been resolved and the service is operating normally for all customers.
Degraded performance affecting Jira Software and Jira Service Management
Timeline · 4 updates
Disrupted JIRA availability in US East
Timeline · 4 updates
Degraded performance of JIRA
Timeline · 5 updates
- investigating Sep 01, 2026, 05:09 PM UTC
We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.
- identified Sep 01, 2026, 06:27 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.
- identified Sep 01, 2026, 08:33 PM UTC
Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.
- monitoring Sep 01, 2026, 09:24 PM UTC
The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
- resolved Sep 01, 2026, 09:35 PM UTC
On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.
Jira - Work Item transition failures
Timeline · 3 updates
- investigating Sep 01, 2026, 09:12 AM UTC
We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues. Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.
- monitoring Sep 01, 2026, 10:11 AM UTC
We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor. We will provide the next update in the next 1 hour, or sooner if there is a material update.
- resolved Sep 01, 2026, 11:44 AM UTC
On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Timeline · 3 updates
- identified Aug 31, 2026, 06:28 PM UTC
Impact
- monitoring Sep 01, 2026, 12:47 AM UTC
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
- resolved Sep 01, 2026, 05:18 AM UTC
We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.
Issues accessing multiple Atlassian products in some regions
Timeline · 6 updates
Notifications are delayed
Timeline · 5 updates
- investigating Aug 25, 2026, 08:42 AM UTC
We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
- investigating Aug 25, 2026, 09:44 AM UTC
Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
- investigating Aug 25, 2026, 10:49 AM UTC
Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
- monitoring Aug 25, 2026, 01:01 PM UTC
Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
- resolved Aug 25, 2026, 02:33 PM UTC
On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications. The issue has now been resolved, and the service is operating normally for all customers.
Degraded performance of Notifications
Timeline · 4 updates
- investigating Aug 24, 2026, 07:22 PM UTC
We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will share updates here as more information is available.
- investigating Aug 24, 2026, 08:25 PM UTC
Our teams have identified three impacted regions, and continue to investigate the increased latency affecting email, mobile, and Slack notifications for JIRA, JSM, and Confluence.
- identified Aug 24, 2026, 09:30 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased latency in email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will continue to share additional updates here as more information is available.
- resolved Aug 24, 2026, 11:15 PM UTC
On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally. There may be older notifications that are being processed, and we expect them to be completed in next few hours.
Performance and access related issues with Jira
Timeline · 3 updates
- investigating Aug 07, 2026, 11:30 AM UTC
We are investigating issues affecting your services. We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
- monitoring Aug 07, 2026, 12:22 PM UTC
Some customers experienced issues accessing affected services in the Central European region. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.
- resolved Aug 07, 2026, 12:52 PM UTC
On August 7th - 2026, between 10:27 UTC to 11:49 UTC, some users in the Central European region may have experienced service access issues. The issue has now been resolved and the service is operating normally for all the customers.
Degraded performance of Jira Automation rules
Timeline · 4 updates
- investigating Jul 20, 2026, 08:18 PM UTC
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
- investigating Jul 20, 2026, 09:27 PM UTC
Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule executions for some customers. We are seeing signs of improvement, but affected users may still experience delays. We'll share updates here as more information is available.
- identified Jul 21, 2026, 04:53 AM UTC
The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place.
- resolved Jul 22, 2026, 12:56 AM UTC
Our team has been able to validate that all rule executions are performing normally and this issue is now resolved.
Degraded performance of JIRA Automation
Timeline · 6 updates
Reliability issues with Jira and Confluence
Timeline · 6 updates
Jira : Incoming emails partial outage
Timeline · 2 updates
- monitoring Jun 19, 2026, 10:46 PM UTC
Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing. The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions. To re-authorise an incoming Microsoft mail server: Login in Jira as Admin Select > System Select Mail > Incoming Mail. Select Edit incoming mail server. Select re-authorise . Enter your Microsoft credentials to continue using your Microsoft mail server.
- resolved Jun 26, 2026, 05:13 AM UTC
Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below. If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance.
Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps
Timeline · 4 updates
- investigating Jun 10, 2026, 04:55 AM UTC
We are investigating reports of extended delays being experienced across tasks such as processing of Incoming Emails, Notifications relating to changes or creation of Work Items, in addition to delays in processing Scheduled Triggers from Marketplace apps. Our team is looking into this with urgency and we will provide further update within one hour as our investigation continues.
- identified Jun 10, 2026, 05:39 AM UTC
Our team has identified the root cause for this issue and has now deployed a fix that is rolling out across impacted products. At this time we are monitoring for the recovery of these events across Jira Service Management, Jira Cloud and Ecosystem app Scheduled Triggers. We will provide further update within one hour or when we have seen a full recovery of all task processing across these products.
- monitoring Jun 10, 2026, 06:14 AM UTC
Our team has now determined that performance has returned to expected levels for those impacted by this incident. Additional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications or processing of events may have been delayed while this incident was underway. We are now monitoring for the full recovery of performance across all products and will update when we are confident this issue is fully resolved, or within one hour, whichever is sooner.
- resolved Jun 10, 2026, 06:31 AM UTC
We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected. We apologize for any inconvenience that this issue may have caused.
Some users experiencing issues viewing boards and work items
Timeline · 9 updates
Users experiencing issues loading work items in Jira and JSM
Timeline · 3 updates
- investigating Jun 08, 2026, 01:53 AM UTC
We are actively investigating reports of performance degradation affecting Jira and Jira Software Management customers. We'll provide an update here within the next hour, or sooner if new information becomes available.
- identified Jun 08, 2026, 02:36 AM UTC
We have identified an issue causing degraded performance with Jira Software front-end experiences affecting view board, navigation, and backlog across multiple regions. Our engineering team is actively working on a resolution. We will provide an update within the next hour.
- resolved Jun 08, 2026, 02:56 AM UTC
On June 08 2026, between 01:30 and 02:40 UTC, users experienced degraded performance with Jira Software front-end experiences affecting view board, navigation, and backlog across multiple regions. We have implemented a fix and services have been restored to normal operation. We continue to monitor the situation closely.
Users experiencing issues loading work items in Atlassian products
Timeline · 3 updates
- investigating Jun 06, 2026, 11:21 PM UTC
We are aware of users currently experiencing loading work items across Atlassian products in some regions. We are investigating with urgency and will provide update within one hour.
- monitoring Jun 07, 2026, 12:07 AM UTC
A fix has been implemented for the issues some customers have been experiencing with creating and viewing work items in Jira. We are now monitoring for this recovery and will update shortly with further confirmation.
- resolved Jun 07, 2026, 12:13 AM UTC
The issues relating to viewing and creating work items in Jira should now be fully resolved.
Degraded performance of Jira and JSM automations in US East
Timeline · 2 updates
- investigating Jun 02, 2026, 03:32 PM UTC
We are actively investigating reports of performance degradation affecting Jira and Jira Software Management customers. Some customers may experiences delays in rule execution. We'll provide an update here within the next hour, or sooner if new information becomes available.
- resolved Jun 02, 2026, 04:51 PM UTC
On June 6, 2026, some Jira and Jira Service Management users in the US-East region may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers. Previously delayed automation rules are expected to be completed within 12 hours.
For Jira-software viewIssues and viewBoard are degraded
Timeline · 5 updates
Forge custom fields are not getting created
Timeline · 4 updates
- investigating May 20, 2026, 09:17 AM UTC
Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application. Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.
- investigating May 20, 2026, 11:20 AM UTC
Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.
- identified May 20, 2026, 12:06 PM UTC
Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report. The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.
- resolved May 20, 2026, 02:14 PM UTC
The root cause has been identified and a fix has been applied. Full service restoration has been completed.