Jira Software incident
Disappearing 'account' field for Tempo users
Jira Software experienced a minor incident on September 8, 2025 affecting Create and edit, lasting 13h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 10:50 AM UTC
We are investigating cases of disappearing 'account' while trying to edit it. Account field is Tempo(Vendor) field. We are investigating the case and provide further informations
- investigating Sep 08, 2025, 12:45 PM UTC
All affected fields originate from Tempo(Vendor), we are consulting it now with them.
- investigating Sep 08, 2025, 05:22 PM UTC
We are continuing to investigate this issue
- monitoring Sep 08, 2025, 11:59 PM UTC
Our team has identified the root cause of this issue and has now put a fix in place to resolve this issue. We are continuing to monitor the situation and will provide further updates as available.
- resolved Sep 09, 2025, 12:40 AM UTC
Our team is now satisfied that the issues relating to these missing fields are now resolved.