Jira Software incident

Duplicate issues being created in Jira Service Management and Jira

Minor Resolved View vendor source →

Jira Software experienced a minor incident on September 11, 2025 affecting Create and edit, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 09:41 AM UTC
Resolved
Sep 11, 2025, 09:45 AM UTC
Duration
3m
Detected by Pingoru
Sep 11, 2025, 09:41 AM UTC

Affected components

Create and edit

Update timeline

  1. investigating Sep 11, 2025, 09:41 AM UTC

    We are investigating the issue of duplicate issues being created in Jira Service Management and Jira. The team is working on identifying and taking actions to mitigate the issue and minimize the impact.

  2. resolved Sep 11, 2025, 09:45 AM UTC

    Duplicated message. Please refer to the updates from this incident: https://jira-software.status.atlassian.com/incidents/knx11cj542ks